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COMMUNITY OUTREACH PROGRAM

Starting in the late 1970's, when we first located here in Central Alberta, Joffre Site leadership recognized the importance of building sound community relationships based on trust, mutual respect and mutual benefits.

Today, we continue to build on this solid framework, working to:

be 'a neighbor of choice'

contribute to the qualify of life in our communities operate within the ethical
framework and principles of Responsible Care

sustain our competitive advantage.

Communication and open dialogue with our stakeholders is a priority. We use a number of different methods to share information, collect input, hear/respond to concerns.

Sharing information

Our quarterly SiteLine Community Newsletter focuses on Joffre Site, petrochemical industry and Responsible Care topics of interest to our Central Alberta communities. If we are changing our landscape, implementing improvements or working with charitable organizations to improve the quality of life in our communities you can read about it in SiteLine.

The News Room section of this Joffre Site web includes copies of SiteLine and other news items that may be of interest.

To provide community members with real-time information on site activities that could be noticeable off the site, we have a Joffre Site Operations Information Line (J-SOIL).
J-SOIL provides information on planned activities such as facility shut down flaring or steam venting, or unplanned process upsets. Just call 403.314.2882 and you will hear a voice-mail message with current information.

The information line complements, but doesn't replace, our Automated Community Notification System. This system can quickly contact all residents within five kilometers of the site if an incident resulting from our operations has the potential to affect them or that they may be concerned about.

Talking with you

Two community representative groups meet with us quarterly to provide an external perspective, identify areas of potential concern and help communicate with the broader community. The Joffre Community Advisory Panel (JCAP) addresses general topics related to site operations and the Community Emergency Planning Committee focuses on safety/emergency preparedness.

Open Houses, held several times each year, are an opportunity for stakeholders to hear about and discuss our environmental performance, operating status/challenges, state of emergency preparedness or any other areas that may be of interest.

We like to show off our site facilities and have traditionally welcomed Public Tours during the summer months. The higher state of security for industries like ours is temporarily impacting public access to the site.

Responding to concerns or requests for information

If we haven't met expectations around managing impacts, or neighbors have an immediate concern we have a responsive Complaint/Request for Information Process that is activated by calling our 24-hour emergency number at 403.314.8767.

How are we doing?

Stakeholder relationships are important to us, and we want to know how we are doing. We have on-going informal measures to gauge our performance. A more formal community audit, using an independent consultant, is done every three to four years to get more accurate information, identify opportunities for improvement and to develop future plans.

For more information on our community outreach activities or methods
of communicating, please call 403.314.7421/403.314.8493/403.314.8619
or write to joffresite@novachem.com.